Safety information
Trust and safety are built into every stay on Staye.
Verified profiles
Email and phone verification, secure password storage, and review history help both guests and hosts know who they're dealing with.
Secure messaging & payments
Keep all communication and payments on Staye. We never ask you to pay by bank transfer or off-platform, and our messaging keeps a record in case of disputes.
24/7 safety line
If you ever feel unsafe during a stay, our urgent safety line connects you to specially trained agents and, where needed, local emergency services.